Maybe you just need peace of mind before booking, or perhaps you need to cancel right now. Here we explain how to find the cancellation policy for your stay.
You can check the cancellation information on the listing page, as well as during the reservation process, before you make the payment.
Select the date you want to book.
Go to Check information about.
Under Cancellation Policy, verify if there is a free cancellation period.
Click on Show more to get more information about the refund you'll receive if you cancel.
You can find the cancellation policies in the Cancellation Policy section of the listing and on the payment page when you make a reservation.
The host sets the cancellation policies, which vary by listing. If a host selected a policy with a fully refundable option, you can cancel the reservation for free. Just make sure to cancel before the indicated time and date.
Regardless of a listing's cancellation policy, cleaning fees are always refundable if the reservation is cancelled before check-in.
The times and dates we show for cancellation policies are based on the local time zone of the accommodation. Cancellation deadlines for refunds are calculated from the check-in time of the accommodation in its local time zone or at 3:00 PM if no check-in time is set.
If you want to know what refund you'll receive, start the process to cancel your reservation and we'll show you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy applicable to your reservation, you may receive a partial refund if you cancel after check-in.
Find out what gets refunded when you cancel a reservation. Remember that the refunded amount will never be greater than the amount you paid when you cancelled.
If you arrive at your accommodation and find problems that the host cannot quickly resolve, you may be protected by our Refund and Rebooking Assistance Policy.
What happens if a host cancels the reservation before check-in?
If a host cancels a reservation before check-in, the guest will automatically receive a full refund. If a host cancels a reservation within 30 days of check-in, we will also help the guest find similar accommodation at a similar price, subject to availability.
What happens if another booking issue affects my stay?
Guests must report booking issues within 72 hours of becoming aware of them. If we determine that a booking issue disrupted a guest's stay, we will provide a full or partial refund, or help find a similar place, depending on availability at a similar price. Rebooking assistance or refund amount depends on several factors, such as the severity of the booking issue, impact on the guest, fraction of the stay affected, whether the guest decides to leave the accommodation, other mitigating factors, and the strength of evidence of the booking issue.
What booking issues are covered?
The term 'booking issue' refers to the following situations:
The host cancels the reservation before check-in.
The host doesn't provide guests access to the accommodation.
The accommodation is not in livable condition at check-in, including, but not limited to, any of the following reasons:
The accommodation is not in adequate hygienic and sanitary condition.
It contains elements hazardous to health or safety.
The accommodation is very different from what was advertised, including, but not limited to, any of the following reasons:
Incorrect space type (e.g., entire home, private room, or shared room).
Incorrect number or type of rooms (e.g., bedrooms, bathrooms, and kitchens).
Incorrect accommodation location.
The listing doesn't indicate that the host, another person, or a pet will be in the accommodation during the stay.
Advertised amenities or special features are not present or don't work (e.g., major appliances, heating, and air conditioning systems).