In Spain it is mandatory to pay a tourist tax called ECOTASA. This payment can be made upon arrival in cash, by bank transfer through the payment gateway or using Bizum, depending on the method that is most convenient for you. If your stay is in HIGH season (from 05/01 to 10/31), you must pay €2 for each person over 16 years of age and for each night spent in the apartment. Babies, children or adolescents under 16 years of age do not pay this fee. Furthermore, if your stay is longer than 9 nights, this tax will be reduced by €1. If your stay is in the LOW season (from 11/01 to 04/30), you must pay €0.50 for each person over 16 years of age and for each night spent in the apartment. Additionally, if your stay is longer than 9 nights, this tax will be reduced by 0.25
RESERVATIONS AND CONFIRMATION
Reservations and requests for information can be made by telephone, website, e-mail or through any of its forms. No reservation will be binding until the client has accepted the offer and paid the deposit amount as detailed in the following point. Reservations and requests for information can be made by telephone, website, e-mail or through any of its forms. No reservation will be binding until the client has accepted the offer and paid the deposit amount as detailed in the following point.
At the time of formalizing the reservation, a deposit of 25% of the total amount will be deposited within 48 hours, via Bizum or bank transfer to the account number that will be provided by telephone or email. Reservations will be confirmed by email or WhatsApp, once the account credit has been received. At the time of formalizing the reservation, a deposit of 25% of the total amount will be deposited within 48 hours, via Bizum or bank transfer to the account number that will be provided by telephone or email. Reservations will be confirmed by email or WhatsApp, once the account credit has been received.
Porto Comfort will only confirm a reservation when it can verify that the requested deposit has been paid, at which time the reservation confirmation will be sent along with its details. Porto Comfort will only confirm a reservation when it can verify that the requested deposit has been paid, at which time the reservation confirmation will be sent along with its details.
Payment of the rest of the total amount of the reservation must be paid in cash, upon arrival at the apartment, through Bizum, or through the available payment gateway. Payment of the rest of the total amount of the reservation must be paid in cash, upon arrival at the apartment, through Bizum, or through the available payment gateway.
RATES
- Prices include 10% VAT. Prices include 10% VAT.
- Accommodation prices will be those that appear on the page
Included services:
- The accommodation and what is strictly negotiated with the establishment.
MINIMUM STAY
The minimum stay is four (4) nights, with the following exceptions:
- July and August, minimum stay of five (5) nights.
CHILDREN AND BABIES
When making the reservation and in order to apply the corresponding rate, the total number of people, both adults and children, occupying a place/bed will be indicated.
Under no circumstances will more people be allowed than those established according to the maximum number mentioned in the reservation confirmation, including children. If the number of people exceeds the indicated capacity, the owner may demand financial compensation proportional to the price per person and reserves the right to admit or cancel the reservation.
CANCELLATION CONDITIONS FOR STANDARD RESERVATIONS:
Reservations and Payments:
All reservations are subject to availability.
A 25% down payment is required upon booking. The remaining balance will be paid at check-in in cash or by Bizum.
Cancellations and Refunds:
Reservations may be canceled a maximum of 14 days before the arrival date. As long as our cancellation policy is met, guests will receive a full refund of the reservation. If this return incurs any expenses for Porto Comfort, this will be deducted from the amount to be reimbursed.
Modifications to the reservation:
Reservations may be modified a maximum of 14 days before the arrival date and according to availability.
CANCELLATION CONDITIONS FOR NON-CANCELABLE RESERVATIONS:
Reservations and Payments:
All reservations are subject to availability.
A 25% down payment is required upon booking. The remaining balance will be paid at check-in in cash or by Bizum.
Cancellations and Refunds:
Reservations cannot be cancelled.
Modifications to the reservation:
Reservations cannot be modified.
CANCELLATION POLICY
Cancellation more than 14 days before arrival, the establishment will not charge you.
Cancellation with less than 14 days, the reservation money will remain in Porto Comfort, as a penalty to compensate for the damages and/or loss that this may incur.
CHECK-IN AND CHECK-OUT:
Check-in: 3:00 p.m.
Check-out: 11:00 a.m.
The house will be available from 3:00 p.m. Please be sure to let us know your approximate arrival time, especially if it is scheduled for later than 10:00 p.m., so that we can plan your check-in and keep you informed of any delays or changes. Please provide your phone number and contact email in case we need to contact you.
On the day of departure, the house will be vacated at 11:00 a.m. However, if guests wish to enter or leave the property at different times, they may do so with prior agreement and as long as it is not going to be occupied by another client.
If you need to check out later please ask at check-in if this is possible. We will try to accommodate your request.
Please be sure to hand in ALL sets of keys before leaving.
EQUIPMENT
Prices include:
Water, electricity and heating expenses.
Linens. The bedding consists of sheets, blankets and duvet.
Personal hygiene, washing and cleaning products.
Fully equipped kitchen: oven, microwave, washer-dryer, dishwasher, Nespresso coffee machine, kettle, pots, frying pan, glasses, cutlery and plates.
Bathroom equipped with hair dryer and hair straightener.
CLEANING
The accommodation is cleaned before the arrival of each client. When leaving, the client is obliged to leave the accommodation in reasonable condition, with all rubbish disposed of correctly. Otherwise, a cleaning fee will be charged.
CONDITIONS OF STAY:
Client-behavior:
The client will be responsible for the correct and decent behavior of all the people accompanying him. In the event that that person, or any of the accompanying persons, does not behave in an appropriate and responsible manner, the property will have the right to request the client and the persons accompanying him or her to leave the accommodation without the right to claim any type of compensation. compensation.
This also means the loss of the amount paid and the deposit.
House's rules:
Guests are responsible for keeping the house properly closed in their absence.
Guests may not carry out annoying, unhealthy, harmful, dangerous or illegal activities in the accommodation.
Visits are not allowed without the express consent of the owner.
The facilities will be kept in perfect use, each object in its original place. If any damage occurs to the facilities, this must be reported to the owner.
Guests must treat the house and its contents with respect and not steal anything from it, they will be responsible for any damage caused.
PET POLICY:
Although at Porto Comfort we are pet friendly, the entry of any type of pet is not allowed in the apartment.
GUEST RESPONSIBILITY:
Guests must follow the rules of coexistence and respect neighbors.
Any disruptive behavior may result in immediate termination of stay without refund.
MODIFICATIONS AND CANCELLATIONS BY THE HOST:
We reserve the right to make changes to reservations or cancel them in exceptional circumstances. In case of cancellation, a full refund will be offered.
By making a reservation at Porto Comfort, you agree to comply with these terms and conditions. We recommend that you review this information before confirming your reservation.
Thank you for choosing Porto Comfort for your stay in Porto Cristo! If you have any questions, please do not hesitate to contact us.
